The challenge: managing no-shows
Veronica Stancu: Welcome to our series on optimizing therapy practices. I’m your host, Veronica Stancu, and today, we’re speaking with Michel, a psychotherapist who has transformed his practice using Careshaper. Michel, thank you for joining us.
Michel: Thank you, Veronica. I'm happy to share my experience.
Veronica: No-shows can be a significant issue for therapists, disrupting schedules and affecting income. How did Careshaper help you address this challenge?
Michel: Before using Careshaper, I was dealing with several no-shows each week. It was frustrating because it not only impacted my schedule but also prevented other clients from filling those slots. Careshaper's Smart Scheduling feature has been a game-changer for me.
The solution: smart scheduling & automation
Veronica: Can you explain how the Smart Scheduling feature works?
Michel: Certainly. Careshaper sends automated reminders to clients via email and SMS before their appointments. Clients can reschedule or cancel directly through their secure client account. This proactive communication ensures that clients are aware of their appointments and can make necessary adjustments in advance.
Veronica: That sounds really useful. How did this impact your practice?
Michel: The impact has been significant. My no-show rate has decreased by over 95%. I feel like no-shows are no longer an issue for me. Clients value the reminders and feel empowered by the flexibility to manage their appointments on their own. It has also freed up my administrative time, since I no longer need to manually send reminders or handle rescheduling over the phone.
A user-friendly experience
Veronica: Have your clients found Careshaper easy to use?
Michel: Yes, the feedback has been very positive. The client portal is user-friendly. Clients can log in to see their upcoming appointments, make changes, and even view therapy notes and files that I choose to share with them. This transparency has improved our therapeutic relationship.
Veronica: That's great to hear! Did you face any challenges when you integrated Careshaper into your practice?
Michel: Initially, I was concerned about the learning curve, both for myself and my clients. But once I started using it, I realized it’s so intuitive and easy to figure out—even my mother could use it!
Additional benefits
Veronica: Besides reducing no-shows, have you noticed any other benefits?
Michel: Absolutely. The system’s ability to allow clients to manage their own appointments has increased their engagement. They feel more in control of their therapy process. Additionally, the reduction in administrative tasks has allowed me to focus more on client care and less on paperwork—which is also good for the environment!
Veronica: It sounds like Careshaper has significantly improved your workflow.
Michel: It truly has! The time I save on admin duties can now be spent on professional development and self-care, which is very important to me.
Veronica: Would you recommend Careshaper to other therapists facing similar challenges?
Michel: Without hesitation. It's been an invaluable tool in enhancing both my practice efficiency and client satisfaction.
Veronica: Michel, thank you for sharing your insights. Your experience will undoubtedly be helpful to other practitioners.
Michel: Thank you, Veronica. I’m glad to contribute.
Key takeaways from Michel’s experience:
• 95% reduction in no-shows thanks to automated reminders.
• More engaged clients who manage their own appointments easily.
• Significant reduction in administrative tasks, freeing up time for client care.
• Easy transition with an intuitive system that clients quickly adapt to.
🚀 Want to optimize your therapy practice like Michel? Try Careshaper today!